Refund policy

Return & Refund Policy

Welcome to KoreanSkincareProducts.eu.

At KoreanSkincareProducts.eu, we are committed to providing high-quality Korean skincare products and ensuring customer satisfaction. We also take hygiene and product safety seriously.

Right of Withdrawal

If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order without giving any reason.

To exercise your right of withdrawal, you may submit a return request through your customer account order page or contact us by email at skinrenewalessentials@gmail.com.

Products must be returned unused, unopened, and in their original condition and packaging. We reserve the right to reduce or refuse a refund if returned products have been opened, used, damaged, or are unsuitable for resale due to hygiene and safety reasons.

Hygiene and Safety

For health, hygiene, and consumer safety reasons, opened or used skincare products cannot be returned or exchanged. This includes, but is not limited to:

  • Creams
  • Serums
  • Ampoules
  • Sheet masks
  • Sunscreens
  • Other cosmetic and skincare products

Refund Eligibility

Refunds may be issued in the following situations:

  • You received the wrong product.
  • Your order arrived damaged.
  • Your package was lost in transit and confirmed undelivered by the courier.
  • You exercised your right of withdrawal within the applicable period and returned eligible products.

Please contact us within 7 days of delivery regarding damaged or incorrect items and include:

  • Your order number.
  • Photos of the issue, where applicable.

All refund requests are reviewed on a case-by-case basis.

Order Cancellations

Orders may be cancelled before they have been fulfilled. Once an order has been processed or shipped, cancellation may no longer be possible. Customers may also use the return process in accordance with the applicable right of withdrawal.

Contact Information

For returns, refunds, cancellations, or withdrawal requests, please contact:

Email: skinrenewalessentials@gmail.com

Trading Name:
Skin Essentials